Powered by EffiGov - Not Managed or Endorsed by the City of Huntsville

Huntsville, Alabama

24/7 City Services Line
Built for Huntsville Residents

This independent community tool helps Huntsville residents reach the right city resource 24/7 by phone. It’s not an official City of Huntsville service, but it answers questions, files service requests, and connects you to the same departments faster - day or night.

Call (256) 692-6481

What should I call about?

Days Live

Total Calls

After Hours

Live since November 10, 2025

What HSV311 Can Do

One number. Four ways to get help from city services.

Create Service Tickets

File real 311 requests through SeeClickFix

Pothole Repair

Street Light Out

Illegal Dumping

Sidewalk Repair

Park Maintenance

Drainage Issues

Traffic Signal Problem

Animal Issue

Park Maintenance

High Grass / Weeds

Instant Answers

Get accurate information about any city service

Are fireworks allowed in my neighborhood?

How do I volunteer for a city cleanup or event?

What are the hours for animal adoption?

How do I report a stray cat or found pet?

How do I reserve a pavilion at a city park?

Where can I get a copy of a police report?

Text Resources

Receive links and contact info via SMS

Online payment portals

Department Websites

Service request forms

City event calendars

Public meeting schedules

Smart Transfers

Instantly connect to the right department

Garbage & Recycling

Building & Construction Services

Animal Services

Licensing & Permits

Municipal Court

Neighborhoods (Code Enforcement)

Parks & Recreation

Streets & Transportation

Water & Sewer

Try it now - all of these features work 24/7

Call (256) 692-6481

What Residents Are Saying

Real feedback from community members

"I called at 10 PM and still got the right number - wild."

After Hours

All testimonials are anonymous and collected from actual users

For City Staff

Interested in how this works or how residents are using it?

Request Analytics Report or Demo

For Journalists

Interested in covering civic innovation?

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Frequently Asked Questions

About This Hotline

What is hsv311.com?

hsv311.com is a free, independent voice-AI tool that helps residents find the right city department, submit service requests, and get quick answers 24/7. It was created by EffiGov, a civic-technology company focused on making it easier for residents to connect with their local government.

Is this an official City of Huntsville service?

No. This tool is not managed or endorsed by the City of Huntsville. It was built using publicly available information and open service-request systems so residents can get help faster, especially after hours.

How It Works

If it's not official, are my requests real?

Yes - every ticket you create is sent through the city's official 311 system (via SeeClickFix). You'll receive a confirmation text with a link to your live, trackable request inside the city's public system.

Can it transfer me to real city departments?

Yes. When you ask to be connected, you’ll be transferred to the official phone numbers of city departments, such as Engineering, Utilities, or Animal Services.

Where does the information come from?

The hotline uses publicly available data from the City of Huntsville’s website, open APIs, and other official sources. EffiGov continuously updates this knowledge base to ensure you receive the most current and accurate information.

Does it work after hours?

Yes. If you call outside normal business hours, the hotline can still text you the correct after-hours contact, emergency numbers, or links to submit your request online

Is my information shared with the city?

Only the details needed to file your service request are shared (for example, your name, phone number, and the description you provide).EffiGov does not sell or share personal data for any other purpose.

Will I be contacted by EffiGov?

You may receive a one-time confirmation text after your call, but we will never send recurring marketing messages.

About HSV311

Aubteen Pour-Biazar

Co-Founder & CEO

Bob Jones High School Alum

HSV311 was created by EffiGov, a civic technology company co-founded by Aubteen Pour-Biazar, a Bob Jones High School graduate and North Alabama native.

Our mission is to make it easier for residents to reach city services. Anytime and anywhere, with AI-powered voice technology.

See how this system is already helping residents in Sumter County, Florida:

Read Our Launch Announcement