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Powered by EffiGov - Not Managed or Endorsed by the City of Huntsville

Huntsville, Alabama

24/7 City Services Helper for Huntsville Residents

This independent community tool helps Huntsville residents reach the right city departments 24/7 - by phone or text - using publicly available information. It's not an official City of Huntsville service, but it connects you to the same departments faster, even after hours.

Call (256) 311-4311Text Us
72
Hours Live
480
Total Calls
62%
After Hours

Live since January 8, 2025

What You Can Ask

Trash & Recycling
"When is my trash pickup?"
Animal Services
"How do I report a stray dog?"
Water & Utilities
"Who do I call for a water leak?"
Streets & Roads
"How do I report a pothole?"
Trash & Recycling
"When is my trash pickup?"
Animal Services
"How do I report a stray dog?"
Water & Utilities
"Who do I call for a water leak?"
Streets & Roads
"How do I report a pothole?"

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"I called at 10 PM and still got the right number — wild."

For City Staff
Interested in how this works or how residents are using it?
Request Analytics Report or Demo
Stephen Kennedy

"EffiGov's voice AI helps us provide immediate, reliable responses to residents' questions and service requests while freeing staff to focus on the issues that need human attention."

Stephen Kennedy

Assistant County Administrator, Sumter County Florida

For Journalists
Interested in covering civic innovation?

Contact us at media@effigov.com

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Frequently Asked Questions

The Huntsville 311 Helper is a free, independent voice-AI tool that helps residents find the right city department, submit service requests, and get quick answers 24/7. It was created by EffiGov, a civic-technology company focused on making it easier for residents to connect with their local government.

No. This tool is not managed or endorsed by the City of Huntsville. It was built using publicly available information and open service-request systems so residents can get help faster, especially after hours.

Only the details needed to file your service request are shared (for example, your name, phone number, and the description you provide). EffiGov does not sell or share personal data for any other purpose.

You may receive a one-time confirmation text after your call, but we will never send recurring marketing messages.

Yes - every ticket you create is sent through the city's official 311 system (via SeeClickFix or the city's own portal). You'll receive a confirmation text with a link to your live, trackable request inside the city's public system.

Yes. When you ask to be connected, you'll be transferred to the official phone numbers of city departments, such as Engineering, Utilities, or Animal Services.

Yes. If you call outside normal business hours, the hotline can still text you the correct after-hours contact, emergency numbers, or links to submit your request online.

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